Refund & Chargeback Policy

MC Data Solutions LLC

(Covers the Get Fire Kirin and Easy Street gaming platforms)

Effective Date: October 25, 2025
Version: 1.0 Web Compliance Edition
Contact: support@getfirekirin.com

Summary

This policy explains how purchases, refunds, and chargebacks are handled for the Get Fire Kirin and Easy Street gaming platforms. Because these are sweepstakes-based entertainment platforms, purchases are for Gold Coins (GC) — which have no cash value — and are non-refundable. However, we do honor refund requests in limited circumstances, and we fully investigate any payment disputes to protect both the player and the company.

1. Nature of Purchases

All purchases on Get Fire Kirin and Easy Street are for virtual Gold Coins (GC).
GC are not real currency and cannot be exchanged for cash.
Sweeps Coins (SC) are promotional entries and cannot be purchased directly.
By purchasing GC, players acknowledge that all sales are final and non-refundable unless a verified technical or duplicate error occurs.

2. Refund Eligibility

Refunds may be considered if:

The purchase was charged multiple times in error.
The purchase was unauthorized and verified as fraud through SEON investigation.
A verified technical issue prevented the player from accessing the purchased GC.

Refund requests must be submitted within 7 calendar days of the transaction and include:

Full name
Registered email address
Transaction ID or screenshot of receipt
Description of the issue

Email all refund requests to: support@getfirekirin.com. Refund decisions are reviewed within 10 business days and approved refunds are returned to the original payment method.

3. Non-Refundable Situations

Refunds will not be issued for:

GC that have already been used or played.
Purchases made by authorized users of a shared device or card.
Account terminations due to fraud, AML/SAR violations, or policy breaches.
Payout requests that fail verification or regulatory requirements.
Disputed chargebacks filed directly with a bank or card issuer without first contacting support.

4. Chargebacks & Disputes

Filing a chargeback without first contacting support is treated as fraudulent activity and may result in:

Immediate account suspension.
Balance forfeiture.
Permanent ban from all MC Data Solutions LLC platforms.
SAR filing under the Bank Secrecy Act (31 U.S.C. §5318) if financial abuse is suspected.

Our payment processors along with Simple 8 Wallet / MassPay and SEON systems provide proof of purchase and usage for all transactions.

5. Refund Method

Approved refunds are credited to the original form of payment only.
Refunds are processed within 10 business days after approval.
Refunds cannot exceed the original transaction amount.

6. Fraud Prevention & Compliance

All refund and chargeback requests are logged and monitored under:

Policy #1 – AML/KYC & OFAC Compliance
Policy #3 – Transaction Monitoring & Reporting
Policy #4 – Customer Risk Rating & Due Diligence
Policy #5 – Information Security & Data Protection

Suspected fraudulent refund behavior is reported to the Compliance Officer and may trigger a Suspicious Activity Report (SAR) filing.

Contact Information

MC Data Solutions LLC
support@getfirekirin.com
2611 N Belt Line Rd, Mesquite, TX 75182